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RSA transforms claims tech to dominate commercial lines
RSA’s technology-enabled claims service improvement is “central” to its goal of becoming the number one commercial lines insurer in the UK, according to commercial claims director Lee Dainty.
Treasury brands Civil Liability Act a success
HM Treasury has patted itself on the back for the impact of the Civil Liability Act 2018, claiming policyholders pay lower insurance premiums thanks to the legislation.
Access deal; Clearspeed’s work with 1st Central; Lockton’s risk lead
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Are pay freezes jeopardising broker staff retention?
With some insurers pushing for a full return to the office and pay increases failing to keep pace with inflation, Scott McGee explores how some employees are voting with their feet – and how the sector should rethink its approach to hiring and retention or risk deepening the talent shortage.
Penny Black’s Social Diary: ABIenders and City elections
Penny Black is back, sharing the tittle-tattle she overheard at insurance industry events, reviewing the quality of buffets at conferences, and giving a thumbs up – or down – to the sector’s social media posts.
Allianz appoints commercial lines leaders ahead of new MD’s arrival
Allianz’s UK commercial lines arm has made two appointments to its management team ahead of the arrival of new managing director Phuong Ly next month.
21 businesses vie for a place in latest cohort for Lloyd’s Lab
The Lloyd’s Lab held a pitch day for its 14th cohort earlier this week, with 21 businesses vying for a spot in the 10-week accelerator programme.
Aviva aims to double regional PL broker GWP
Jonathan Santer, managing director of broker and affinity at Aviva, has said he wants to double the firm’s regional gross written premium in personal lines over the next 18 months.
RSA axes up to 250 jobs in Peterborough
RSA is in the process of cutting about 250 jobs from its Peterborough office over the next two years.
How the Battle of Hastings could hurt insurers
Editor’s View: Hastings Insurance’s victory over HM Revenue & Customs marks a significant turning point for insurance intermediaries and their ability to recover VAT, according to Emma Ann Hughes.
Editor’s Choice
How insurers are helping businesses grow
As chancellor Rachel Reeves says the UK must go “further and faster” to achieve economic growth, Edmund Tirbutt examines how insurance is providing the safety net required to ensure businesses focus on getting bigger and better in the months and years to come.
How cyber insurers are preparing for a Black Swan event
How cyber insurance is evolving because of black swan events is tackled in the latest Insurance Post Podcast.
What has driven loss adjuster start-ups to near extinction?
Content Director’s View: The beginning of the century saw a number of loss adjusting start-ups fueled by entrepreneurial managers and teams determined to go it alone and forge their own paths outside of the incumbent ‘big boys’ but of late these new ventures are as rare as hen’s teeth. Jonathan Swift examines what has happened.
How the pandemic transformed travel insurance
Tom Luckham explores the travel insurance market post-Covid and analyses what kind of effect the pandemic had on the industry, and which effects are still lingering.
Top 100 UK Insurers 2024
Insurance Post’s Top 100 UK Insurers 2024 list has been shaken up by tough times for motor insurers in 2023 and a shift to more profitable lines among major players in the market
Insurance matrix
Roles that got a pay rise or cut in insurance revealed
Some insurance employees in 2024 enjoyed a 15% uptick in their salary while others saw their wages fall by nearly 10%, according to Reed’s Salary Guide for 2025.
FCA spots 30 misleading insurance adverts
Just 30 general insurance and protection adverts were amended or pulled in 2024, following intervention from the Financial Conduct Authority.
AI tops global risk index for insurance
The insurance sector is facing a seismic shift, as artificial intelligence emerges as the top-ranked risk for the year ahead, displacing all other major concerns.
What makes pet insurance customers happy revealed
Admiral and Agria have the greatest proportion of extremely or fairly satisfied pet insurance customers, according to the latest research by Fairer Finance.
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